Power Outage?
In the event of an outage, advanced meters automatically notify us if your power is out, so you don't need to reach out. If you still wish to, you can text or email lightsout@lpandl.com, or call our 24-hour emergency line at 806-775-2509. You can always track the status of outages in our live outage map linked below:
Report
ELECTRIC OUTAGE: To report an electric outage, email or text Lubbock Power & Light at LightsOut@LPandL.com or you may call (806) 775-2509.
- Please provide your service address, a phone number and any other information you can share about the nature of your outage.
- Due to increased call volume in the event of an outage, customers may experience longer than normal hold times on the phone. We encourage customers to text or email.
- Unless you believe there is a life-threatening situation, do not call 9-1-1 to report a power outage.
STREETLIGHT OUTAGE: To report a streetlight outage, please call 3-1-1, or send a text or email to Streetlights@mylubbock.us.
Contact Us
Hours of Operation
Monday-Friday: 8:00 AM to 5:00 PMAfter-Hours Dispatch: 5:00 PM to 9:00 PM
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